Today nearly after 5 weeks, I am again encountering the same issue. I am trying with multiple web browsers on multiple operating systems, but the page at https://fly.srilankan.com/CAB/IBESSL/PassengerDetails.aspx fails to respond as shown below.
FireFox on Ubuntu
IE on Windows
Chrome on Windows
When I started complaining today, I was getting directed to the customer service personnel who kept transferring me when I asked to speak to someone who will "understand" the issue I am complaining. I kept asking for some direct contact to the IT department, but I was not successful.
Finally I was able to speak to someone very helpful, who tried her best to resolve the matter by taking down my contact information while trying to reach the IT staff herself, as she was not allowed to release direct contact information to me. She acknowledged that my complaint has been received, and that I will receive a response within today. Now, that's the best service I've seen from Sri Lankan - keep it up!
So a short while ago, I receive the following email from Sri Lankan eCommerce team, and I am trying to use this blog and the screenshots to help them figure out what the problem is.
I am using SLT ADSL, and would be happy to demonstrate this first hand to anyone from Sri Lankan Airline IT on my computers.
I strongly believe that the reason that you have not received any complaints is because:
- No body else would go this extra mile to nail down the issue, and contact Sri Lanka to get it fixed
- Others would simply not be able to reach Sri Lankan IT
- They would select another airline